Shipping policy

We offer two types of shipping:

Try Before You Buy (Available Areas):
Cairo: Fifth Settlement, First Settlement, Heliopolis, Nasr City, Mokattam, Maadi, Downtown, Zamalek
Giza: Mohandeseen, Dokki, Sheikh Zayed, 6th of October

In these areas, customers can try items before completing the purchase.

Other Areas:
All other areas across Egypt are serviced through third-party shipping companies. “Try before you buy” is subject to the shipping company’s policy.

 

Shipping Fees

By placing an order, you agree to pay shipping fees in all cases, including:

• New orders

• Exchanges

• Refunds

Black Swan covers shipping fees only if the order error was caused by us.

Delivery Time

• Standard delivery: 3–7 working days

• If an item is out of stock: 8–10 working days

Important Notice

Any order containing more than 4 items will be split into two separate shipments, each with its own shipping fee.